Shipping policy

 

1. INTRODUCTION

These shipping terms define the conditions for shipping and receiving orders placed on our e-commerce site. By confirming their order, customers unconditionally accept these terms.

2. DELIVERY AREAS

We deliver to the following areas:

  • North America (Canada and United States)
  • Europe - coming in 2026

*For deliveries outside Canada, taxes and/or customs duties may apply. These fees are payable at the time of delivery and are the responsibility of the customer. No refunds will be given for taxes and/or customs duties.

*For an indefinite period, we do not ship to Europe.

3. DELIVERY TIMES

Orders process within 3 to 5 business days. Once your order has been processed by our warehouse, delivery times vary depending on the destination and selected shipping method:

  • Standard delivery: 3 to 7 business days with tracking

  • Express delivery: 24 to 48 business hours with tracking

  • International delivery: 5 to 15 business days without tracking

These timeframes are estimates and may be affected by factors beyond our control (strikes, weather conditions, customs delays, etc.). Once the order is picked up by the carrier, we can not be held accountable by potential delays. 

4. SHIPPING COSTS

Shipping costs are calculated based on the destination and selected shipping method. They are displayed during the checkout process before payment is confirmed.

5. ORDER TRACKING

A tracking number is provided to customers upon shipment of their order. Tracking information can be accessed via the link provided in the confirmation email or through the “My Account” section on our website.

6. RECEIVING AND CHECKING ORDERS

Upon receipt of the package, customers must:

  • Inspect the condition of the package before signing the delivery receipt.

  • Note any anomalies (damaged package, missing items) on the delivery receipt and contact customer service within 48 hours.

If an order shows as "delivered" but has not been received, we recommend contacting the carrier first and then reaching out to us.

7. DELIVERY ISSUES

We cannot be held responsible for delays caused by carriers or customs authorities. In the event of a lost or stolen package, we commit to initiating an investigation and providing an appropriate solution (refund or reshipment, as appropriate).

8. ORDER CHANGES OR CANCELLATIONS

An order can be modified or canceled before shipment by contacting our customer service. Once the order has shipped, cancellation is no longer possible, and a return must be requested according to our return policy.

9. CUSTOMER SERVICE CONTACT

For any delivery-related questions, please contact us:

10. CHANGES TO SHIPPING TERMS

We reserve the right to amend these shipping terms at any time. The terms in effect at the time of the order will continue to apply.